Privacy Policy

The Visiting Nurse Association of Ohio (VNA) understands that your personal information is private. We are committed to protecting this information about you. We understand, acknowledge and respect any individual’s right to privacy and the concerns one may have in regard to privacy and security. We recognize the importance of protecting the privacy of information provided by our patients, as well as general users of our website. Your privacy is important to us. To better protect your privacy, we provide this policy explaining our online information practices.

By using our website, you consent to the collection and use of certain information. Information gathered by the VNA is used to monitor our site’s effectiveness and to respond to your questions and requests. Small pieces of information that are stored by your web browser on your web browser on your computer’s hard drive called “Cookies” are automatically gathered by our website but only to track website usage. Cookies are never associated with specific personal identities. A visitor can access and browse our entire site at any time without providing any personal information. We do not collect information that would personally identify you unless you choose to provide it.

When you actively contact us through the website, we need to collect some personal information from you. The types of personally identifiable information that we collect include: name, e-mail address, zip code, and phone number. We collect this information only so that we can respond to your message and direct you to the correct VNA services. We do not share this information with any other organization or third party unrelated to the VNA.

Once you or your family member becomes a patient of the VNA, we create and maintain an electronic record with information about the care and services you receive from the VNA to provide the highest quality care and to comply with legal requirements. This includes information that the VNA receives from other doctors and medical facilities that are not part of the VNA, but that the VNA keeps that will help us give you better care. You can expect confidentiality of your personal health information (PHI) and protection of your medical records. Your PHI will be used only for purposes of treatment, payment and health operations unless otherwise authorized by you.

As a VNA Patient, you have the right to access and obtain a copy of your PHI. Also as a VNA Patient, you have the right to an accounting of disclosures of your PHI other than for treatment, payment and healthcare operations. As a VNA Patient, you have the right to request restriction of use and disclosure of PHI and the VNA need not agree with the restriction but must abide by the request. You have the right to receive all communications about your PHI in a confidential manner and to request amendment or correction of inaccurate or incomplete PHI.

You always have the right to complain to the VNA and to the Secretary of Health and Human Services if you believe that your privacy rights have been violated.

Visiting Nurse Association of Ohio
Chief Operating Officer
2500 East 22nd Street
Cleveland, Ohio 44115
(216) 931-1300

Secretary of Health & Human Services
U.S. Department of Health & Human Services
200 Independence Avenue, SW
Washington DC 20201

A Message From our President Lisa VonLemden Zidek

We are committed to continuing to provide great care, these are the moments where our patients, public, and teammates need us more than ever. In the words of Governor Mike Dewine, “We can do this, we are strong, we certainly can do this, we are Buckeyes."