Guide To Choosing a Home Healthcare Provider

May 1, 2013

As with all healthcare-related decisions, knowledge is power. Get our tips for choosing a home healthcare provider. Find out what questions to ask potential providers and how to take control of the choices at hand for you or your loved one.

questions to ask a home health provider

Choosing a Quality Home Healthcare Provider

Quality healthcare, in the comfort of one’s home, can offer peace of mind in the most challenging of situations. However, not all home healthcare providers are created equal.

As with any healthcare-related decision, information is power. Check out the following questions to cover all bases when it comes to selecting the right provider for you.

Questions to Ask a Home Healthcare Provider

  • How established is this provider?
  • Are employees trustworthy, knowledgeable and certified?
  • What types of screening and training is required for employees?
  • Is there 24/7 support available if needed?
  • How long they have been serving your community?
  • What values does the organization uphold in their care?
  • What are their patient satisfaction ratings?
  • Can I speak with someone today?
  • Are they a private company or non-profit organization?
  • Is the provider licensed and accredited?
  • Does it have strong partnerships for supplemental support as needed?
  • Does it clearly explain the services it’s providing and how much it will cost?
  • Are services covered by insurance, Medicare and Medicaid?
  • How does the billing process work?
  • Does it offer mental health services?
  • Does it offer Hospice services and/or palliative care?
  • Can I get assistance with specific support tasks, including household work, transportation and medication
  • Will they help me modify my home to accommodate the patient? Will they coordinate all needed equipment and setup?

Which Home Healthcare Services Does the Provider Offer?

Your needs may change with time. Make sure that your provider offers a full range of in-home services to meet your specialized needs, for now and what may come in the future.

Nursing Services

  • Care after surgery or illness
  • Chronic disease management
  • Wound and ostomy care
  • Elder care services
  • Cardiac rehabilitation
  • Diabetic management/instruction
  • Treatment of pain and other symptoms (palliative care)
  • Maternal and infant care


  • Physical therapy
  • Occupational therapy
  • Speech-language therapy

In-home monitoring systems for complicated health conditions

Hospice services

  • Pain and symptom management (palliative care)
  • Patient and caregiver education
  • Art therapy
  • Massage therapy and manual lymph drainage
  • Bereavement and spiritual care

Mental health services

Personal home assistance

  • Bathing, grooming, dressing
  • Companionship
  • Medication management
  • Light housekeeping, laundry, meal preparations
  • Shopping/errands
  • Transportation services

Remember: You Have a Choice in Home Healthcare

Whether you or a loved one are recovering from major surgery, needing long-term management of a chronic condition, or facing life-limiting illness, you have choices when it comes to care.

Your physician or caseworker may or may not offer referral sources to you. This is why you need to take control for yourself and family members, asking the right questions, and finding your right partner for now, and the road

Download the Guide To Choosing a Home Healthcare Provider (PDF)

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Posted in: Caregiver Resources, Home Healthcare

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